Privacy policy

1) Who we are and how to reach us

1.1 We are pleased that you are visiting our website and thank you for your interest. Below we explain how we collect, use and protect your personal information when you use our website. Personal information is any information about an identifiable individual.

1.2 Nuala Hamilton Jewelry (“we”, “us”, “our”) is responsible for the personal information under its control. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where they apply, provincial privacy laws such as Quebec’s Law 25.

1.3 For security reasons and to protect the transmission of personal information and other confidential content (for example orders or enquiries addressed to us), this website uses SSL or TLS encryption. You can recognise an encrypted connection by the string “https://” and the padlock symbol in your browser address bar.

1.4 Contact details
If you have any questions about this privacy policy or about how we handle your personal information, you can reach our privacy contact through our contact page. We respond to privacy enquiries within a reasonable time and in accordance with applicable privacy law.

2) Information collected when you visit our website

When you use our website for information purposes only, i.e. if you do not register or otherwise provide us with information, we collect only the data that your browser transmits to our server (so-called “server log files”). When you visit our website, we collect the following data, which is technically necessary in order to display the website to you:

  • The web page visited
  • Date and time of the connection
  • Amount of data sent, in bytes
  • Source / referrer from which you reached the page
  • Browser used
  • Operating system used
  • IP address used (where applicable: in anonymised form)

We use this information to keep our website stable, secure and working properly. It is not passed on and is not used for any other purpose. However, we reserve the right to review the server log files at a later point if there are concrete indications of unlawful use.

3) Cookies

To make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. when you close your browser (so-called session cookies). Other cookies remain on your device and enable us or our partner companies (third-party cookies) to recognise your browser on your next visit (persistent cookies).

You can configure your browser to notify you about cookies:

4) Contacting us

When you contact us (for example via our contact form), personal information is collected. This information is stored and used solely for the purpose of answering your enquiry and for the associated technical administration.

5) Customer accounts and orders

We collect and use the personal information you give us when you place an order or open a customer account (such as your name, address, email address and order details) in order to process and deliver your order and to manage your account. You can ask us to delete your customer account at any time through our contact page.

6) Email marketing

6.1 Newsletter: If you subscribe to our email newsletter, we will regularly send you information about our offers. The only information required to send the newsletter is your email address. We only send marketing emails with your consent, in line with Canada’s Anti-Spam Legislation (CASL), and every email contains a link to unsubscribe at any time.

6.2 Existing customers: If you provided your email address when purchasing from us, we may send you offers for similar products where this is permitted by CASL. You can unsubscribe at any time.

7) Sharing information to fulfil your order

7.1 Personal information collected in the course of fulfilling your order is passed on to the shipping company responsible for delivery and to our payment providers, to the extent necessary to deliver the goods and process payment.

7.2 Our store runs on Shopify, and some of our service providers are located outside Canada. Your personal information may therefore be stored and processed outside Canada (for example in the United States), where it may be subject to the laws of that country.

8) Review reminders

With your consent, we use your email address to send you a one-off reminder to review your order.

9) Social networks

9.1 Facebook plugins: Our website uses social plugins from Meta Platforms, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. Further information at facebook.com/policy.php

9.2 Instagram plugins: Our website uses social plugins from Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA. Further information at help.instagram.com

10) Online marketing

10.1 Google Ads conversion tracking: This website uses Google Ads and Google Ads conversion tracking from Google LLC. Further information at policies.google.com/privacy

11) Website analytics

Google Analytics: This website uses Google Analytics, a website analytics service provided by Google LLC. Google Analytics uses cookies. To opt out: tools.google.com/dlpage/gaoptout

12) Retargeting / remarketing

Facebook Custom Audience: With your consent, this website uses the “Facebook pixel” from Meta Platforms, Inc. To opt out: youradchoices.ca

Google Ads Remarketing: Our website uses Google Ads remarketing functions from Google LLC. To opt out permanently: adssettings.google.com

13) Your rights

13.1 Under PIPEDA and applicable provincial law, you have the right to:

  • ask whether we hold personal information about you and request access to it;
  • ask us to correct information that is inaccurate or incomplete;
  • withdraw your consent to our use of your personal information at any time, subject to legal or contractual restrictions (withdrawing consent may mean we can no longer provide certain services, such as delivering an order);
  • ask us to delete your customer account;
  • challenge our compliance with these principles.

13.2 Making a request: To exercise any of these rights, contact us through our contact page. We may need to verify your identity before responding.

13.3 Complaints: If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca, or the privacy regulator of your province where applicable.

14) How long we keep personal information

We keep personal information only as long as necessary for the purposes described above or as required by law (for example tax and accounting rules). When it is no longer needed, it is securely deleted or anonymised.

15) Changes to this policy

We may update this privacy policy from time to time. The current version is always available on this page.